FAQs

Ordering

Can I can change or cancel my order?

The window of time between when you place your order and when we start processing it is small, as such we are unable to make any amendments or cancel an order once it has been placed. . If you do order incorrectly you are more than welcome to utilize our FREE returns process, see our Return Policy to learn how you can make a FREE return once you've received your order.

Ordering with Afterpay

  • Afterpay allows you to pay for your purchase over 4 equal instalments due every 2 weeks.
  • You must be over 18 years old and be the authorised holder of an eligible debit/credit card to apply
  • Afterpay is only availble on Orders under $1000 AUD
  • All orders are subject to Afterpay’s approval
  • To use Afterpay you must be living in Australia.
  • If you won’t be able to pay Afterpay on time, please contact them as soon as possible.
  • If returning products from your order any refunds are adjusted to your final payment schedule. If your entire order is refunded prior to your first payment being charged no payment will be taken for your order.
  • For full terms and conditions or to access your Afterpay account please visit: https://www.afterpay.com/en-AU/terms-of-service

What do I have to do if I have received only part of my order?

If an item is missing, please contact our Customer Service team on 1800 UNDERARMOUR (1800 863 372) or email them at customerserviceau@underarmour.com.

What are the Under Armour care instructions?

Wash your Under Armour® gear in cold water on a gentle cycle with like colours. Do not use bleach or fabric softener. Tumble dry on low heat, and never use dryer sheets. We also recommend that you place your apparel in a garment bag to protect it from snags caused by Velcro®, eye hooks, or other sharp objects that can be found on other clothing.

Can I order personalized Under Armour items?

We appreciate your enthusiasm, but at this time we do not offer customisation of our garments. We recommend that you consult a qualified screen printer or heat sealer in your area and you can provide the following information:
  • The temperature we use for our heat seal is estimated to be about 163- 177 degrees Celsius
  • The pressure we use is 40 PSI and the dwell time is 12 seconds
  • Please note that the temps, PSIs and flash (dwell) times may vary if a printer is using another type of heat seal
  • It is best not to screen print or heat seal Under Armour compression gear; if you desire personalisation, our Loose fit products are a better choice.

Do I need to make an account before I order?

No, you do not need to create an account to place an order. You are able to check out as a Guest or a Register Customer. There are benefits to having an account such as having your order history in one place, but it is not necessary to have an account.

What payment methods can I use?

We currently offer a few different types of payment methods which are listed below:
  • Visa
  • MasterCard
  • PayPal
  • American Express
  • Afterpay
  • Apple Pay - Mobile Only

I placed an order more than one hour ago but have not received any confirmation?

Have you checked your spam inbox? Otherwise, a spelling mistake in your email address could be the reason that you did not receive a confirmation email. Contact our Customer Service team on 1800 UNDERARMOUR (1800 863 372) or email them at customerserviceau@underarmour.com and include all the information you can about your order and they can confirm if your order was successfully placed and is being processed.

Are my details retained for future orders?

If you would like to keep your order details together to help track and make future ordering easier. We suggest creating an account with us. If you need to check a detail on a previous order and do not have an account you can view the order with your order number and billing address postcode.

Delivery

When will my order arrive?

Orders placed should be dispatched within 48 hours. Our Australian warehouse is located in Sydney and delivery times take between 3-6 working days. Remote and regional areas may take up to 8 business days for delivery.

Can I track my delivery?

Yes! You can track your delivery by logging onto your account. If you do not have an account you can view your order by using your order number and billing post code. Once your order has been shipped, you will receive an email containing a tracking ID number and link. Be sure to check your junk/ spam folder in case it lands in there! If you are not able to find the tracking number of your parcel, please contact our Customer Service Team on 1800 UNDER ARMOUR (1800 863 372) or email us at customerserviceau@underarmour.com and they will be happy to check upon the status of your delivery.

My Order has not arrived

If your estimated delivery date has passed and you haven’t received your order or you are concerned by the current tracking status, then just contact our Customer Service team on 1800 UNDER ARMOUR (1800 863 372) or email us at customerserviceau@underarmour.com and they will be happy to help you.

What do I have to do if I have received only part of my order?

We may have sent your items in separate parcels if the items were too large or bulky for one parcel. You will be able to see this on the email from our warehouse telling you your order is on its way. If your order has been sent in different parcels then wait until all your parcels have arrived to check that you are not missing anything. If an item is missing, please contact our Customer Service team on 1800 UNDER ARMOUR (1800 863 372) or email us at customerserviceau@underarmour.com with the order number and the missing item's name and number and we will resolve the issue for you as quickly as we can.

What do I have to do if I have purchased a faulty or defective item online?

We want to sort out any issues with faulty items straightaway. As soon as you discover a fault, please contact our Customer Service team on 1800 UNDER ARMOUR (1800 863 372) or email us at customerserviceau@underarmour.com. Please include your order number, the faulty item's name and number, and a description of the fault and we will work to have the resolved for you as quickly as we can.

What do I have to do if an item that I received looks different to the image on the website?

We apologise for any inconvenience caused by this. Please feel free to reach out to our Customer Service Team on 1800 UNDER ARMOUR (1800 863 372) or email us at customerserviceau@underarmour.com. Please send a picture of the product so that we are able verify that you have not received the wrong item and we will work to have this resolved for you quickly.

I have not received an invoice with my order. How can I get one?

An Invoice should be included in your order. If you have not received one and would like a copy please get in touch with the Customer Service Team on 1800 UNDER ARMOUR (1800 863 372) or email us at customerserviceau@underarmour.com.

Returns

How can I return products purchased online?

If you are not 100% satisfied with an item, you can return it for free within 30 days of having received your order. After 30 days, you will no longer be able to return your order. All items must be in a resalable condition with no tags cut off and be returned in the original box. You can download a free returns label by logging into our website through the following link: underarmour.com/returns-and-exchanges Please fill in the returns form that was sent along with your order and follow the returns instructions to send your items back to our warehouse in the Sydney. If you have received a defective item, we want to know. Please contact us for further support on 1800 UNDER ARMOUR (1800 863 372) or email us at customerserviceau@underarmour.com.

How do I receive my refund?

Refunds can take up to 10 working days to process once the parcel has arrived back in our warehouse. All Refunds must go back into the account the purchase was made it. This includes credit cards as well as PayPal accounts.

Can I return my online purchase to a retail store?

You can only return an item to the retail store you originally purchased it from. Please contact that store for their return and exchange policy. Currently we are unable to accept online returns in store.

What can I do if I have not received any refund of my returned goods?

If it has been over 10 working days since your return arrived at our warehouse please contact our Customer Service Team and we will be happy to help.

Which carrier do you use?

All domestic Australian orders are delivered using Australia Post. If you will not be home during standard delivery hours (9am to 5pm) we recommend shipping to your work address. Please ensure you add the company or business name to your address to avoid any issues when shipping to a work address. If you are not present to accept your delivery, a card will be left to advise where your parcel can be collected. This information can also be viewed by clicking the track your order link in your shipping confirmation email. Please contact us for further support on 1800 UNDER ARMOUR (1800 863 372) or email us at customerserviceau@underarmour.com.

What do I have to do if I have purchased a faulty or defective item online?

We want to sort out any issues with faulty items straightaway. As soon as you discover a fault, please contact us on 1800 UNDER ARMOUR (1800 863 372) or email us at customerserviceau@underarmour.com. Please include your order number, the faulty item's name and number, and a description of the fault and we will work to have the resolved for you as quickly as we can.

Retail

How can I find an Under Armour store?

We currently have four Brand House and seven Factory House stores in Australia. We are also stocked with some amazing retailers such as Rebel Sport. If you would like to find the stores located near you, click here.

How do I return product purchased through an authorised retailer?

You can only return an item to the retail store you originally purchased it from. You will have to contact that retailer for their return and exchange policy.

Business Inquiries

How Can I become a Global Partner with Under Armour?

Under Armour’s vision is to empower athletes everywhere. In order to provide athletes all over the globe with the most innovative performance apparel, footwear and accessories, Under Armour is always looking for the best global partners. If you are interested in partnering with Under Armour internationally and think your company shares Under Armour's fast-paced, passionate, performance-based culture, please fill out our questionnaire on the the link below and a member of the Under Armour International Team will get back to you as soon as possible. www.uabiz.com/comapny/international

Marketing Requests and Applications

How do I apply for a sponsorship?

Thank you for your enthusiasm for our brand! Please send your application to customerserviceau@underarmour.com and a team member will get back to you with feedback soon.

How can I get in touch with an Under Armour Marketing Representative?

Due to the high number of requests we receive, we are not able to reply to everyone within a short time frame. Please send an email to <customerserviceau@underarmour.com and a team mate will get back to you if we are interested in a cooperation with you.

I am interested in a professional career at Under Armour. How can I proceed?

Please visit www.underarmour.jobs to find out more about career opportunities within Under Armour.

How can I contact Under Armour in Australia?

PHONE SUPPORT 1800 UNDERARMOUR (1800 863 372) Weekdays 8.30AM to 5.00PM (AEST)

Promotional Terms and Conditions

Promotional Terms and Conditions

Under Armour promotions and offers are only valid on underarmour.com.au. The offers apply only to personal orders. Orders placed outside of the specified dates are not eligible for these offers and the offers cannot be applied or transferred to any previous or subsequent orders placed outside of the period stated. All orders are subject to acceptance under Under Armour's standard terms and conditions. The discount offered will be applied at checkout, if there is a promotional code this must be entered at checkout for the promotion to apply. Orders that are considered to be commercial may be excluded from these offers. The offers are only valid while stocks last and are subject to availability. Normal return policy applies to these offers. These offers are not valid in conjunction with any other Under Armour offer, internet offer or delivery offer unless specifically stated. Under Armour reserves the right to cancel orders, modify or terminate a promotion at any time without notice.

END OF SEASON SALE - UP TO 30% OFF

This offer is valid from 3rd June 2021 AEST while stocks last on the Under Armour Australia website only. Up to 30% Off applies to outlet items, discount automatically applies, prices as marked.

The offers apply only to personal orders. Orders placed outside of the specified dates are not eligible for these offers and the offers cannot be applied or transferred to any previous or subsequent orders placed outside of the period stated. All orders are subject to acceptance under Under Armour's standard terms and conditions. Orders that are considered to be commercial may be excluded from these offers. The offers are only valid while stocks last and are subject to availability. Normal return policy applies to these offers. These offers are not valid in conjunction with any other Under Armour offer, internet offer or delivery offer unless specifically stated. Under Armour reserves the right to cancel orders, modify or terminate a promotion at any time without notice. Please note that this policy does not affect your statutory rights.

Click Frenzy - 30% OFF Almost Everything

This offer is valid from 1am 17th May 2021 AEST to 1am 22nd May 2021 AEST on the Under Armour Australia website only. 30% Off almost everything applies to all product within Sale category. Exclusions apply. Products as marked.

The offers apply only to personal orders. Orders placed outside of the specified dates are not eligible for these offers and the offers cannot be applied or transferred to any previous or subsequent orders placed outside of the period stated. All orders are subject to acceptance under Under Armour's standard terms and conditions. Orders that are considered to be commercial may be excluded from these offers. The offers are only valid while stocks last and are subject to availability. Normal return policy applies to these offers. These offers are not valid in conjunction with any other Under Armour offer, internet offer or delivery offer unless specifically stated. Under Armour reserves the right to cancel orders, modify or terminate a promotion at any time without notice. Please note that this policy does not affect your statutory rights.

Promotion Product Exclusions

The following product collections are excluded from all promotions and discounts unless specifically stated : Project Rock Collection, Curry8, Flow footwear.

Free Delivery

This offer is only valid on underarmour.com.au for orders that exceed AUD$79.00. The Free Express Delivery applies to Australian and Australia addresses only. This offer is not valid in conjunction with any other Under Armour offer, internet offer or delivery offer unless specifically stated. Under Armour reserves the right to modify or terminate a promotion at any time without notice. All orders are subject to acceptance under Under Armour's standard terms and conditions.

Outlet

This offer is valid only on selected styles and colours in the Under Armour range. Under Armour reserves the right to cancel orders, modify or terminate a promotion at any time without notice. The offer is only valid while stocks last and subject to availability. All prices are subject to change and are only valid during sale periods. The offer applies only to personal orders. Orders placed outside of the Sale period are not eligible for this offer and the offer cannot be applied or transferred to any previous or subsequent orders placed outside of the sale period. All orders are subject to acceptance under Under Armour’s standard terms and conditions. Orders that are considered to be commercial may be excluded from these offers. This offer is not valid in conjunction with any other Under Armour offer, internet offer or delivery offer unless specifically stated. Full priced items and gift vouchers are excluded from the offer. Please note that this policy does not affect your statutory rights.
PHONE SUPPORT 1800 UNDERARMOUR (1800 863 372) Mon - Fri from 9.00AM - 5.00PM AEST
Excluding public holidays