RETURNING YOUR ONLINE ORDER:
We want to make your return as easy as possible. Simply follow these steps and you'll be on your way to a successful return.
In the event if you have an issue generating a return label, please contact our customer care team to assist you with processing your order return on your behalf.
Items must be unworn with tags attached and be returned in the original parcel and packaging. If you have multiple orders to return, each order must be return separately.
Need to know more? View our FAQ's page
Please allow for transit time from the moment you lodge your parcel with Auspost to the time it arrives at our warehouse. We process your return within 48 business hours once we’ve received it.
Once approved, we’ll issue your refund back to the original bank or credit card account you used to make the purchase. This can take up to 14 days depending on your bank. The refund amount is displayed in your account against the date of your original purchase, and not on the day of the refund being issued to you.
If you do not receive your refund within 21 days, please contact our Customer Service team to check on the status.
We refund the full purchase price of the relevant product(s) returned to us excluding shipping charges (if any). Refunds will be given in the same form as the payment for the original purchase.
We stand behind everything we make. It's proof of our pursuit to empower
athletes everywhere. For change of mind returns, if you are not 100%
satisfied with an item, you can return it for FREE using our pre-paid return label.
During this holiday season, we've extended our returns period from 30 to 60 days in the lead up to Christmas. Valid on all purchases made online or in our stores, from 15 November 2023 to 15 January 2024. Purchases made from 16 January 2024 onwards will have 30 days to return.
Electronics (Headphones and Watches): Due to hygiene reasons electronics can only be returned if unused and in the original condition or deemed faulty.
UA Sportsmasks: As a health and safety precaution, UA Sportsmasks can only be returned if deemed faulty. If returning shoes, please do not stick the return labels directly onto the shoe box or else your return will be rejected and sent back to you as the item is now in an un-saleable condition.
Personalised product: As this product is customised to you we do not offer returns unless deemed faulty. If you're looking to return a faulty or incorrect item, please get in touch so we can get it sorted for you.
Our Returns Warehouse facility is located at:
True Alliance Reverse Logistics Team
19 O’Riordan Street
Alexandria NSW 2015
Please note that this policy does not affect your statutory rights. For further information on those rights visit www.accc.gov.au.
Received a faulty product? We want to know. If you experience any issues with quality or performance of our gear, we'll make it right, just contact our Customer Service Team.
At this time, we are not able to offer exchanges. If you would like to get an item in another size or colour, simply send back the item for a refund and place a new order.
We accept online order returns in stores for all transactions made by credit cards. Unfortunately, we are unable to process any paid online via PayPal, Afterpay, ZipPay or Klarna at this point of time. Please show our friendly retail staff your order invoice in your email inbox for verification. Please ensure all items must be in a resalable condition with no tags cut off and be returned in the original packages. Once these are verified, all refunds issued will be back into the original account the purchase was made in.