Easy Returns
RETURNING YOUR ONLINE ORDER:
We want to make your return as easy as possible. Simply follow these
steps and you'll be on your way to a successful return.
Enjoy Extended Holiday Returns
To make your festive shopping effortless, we’ve extended our usual 30-day return period to 60 days for all purchases made from now through 15 January 2026.
1. Log into your
account here to view
Order History or enter your
order details below as guest.
2. From your Order Details page click on the [Return Items] button and select items to return.
3. Follow the steps and generate a Pre-paid Return Label. We’ll also send a copy to you via email.
4. Either print the label at home or Print at Post using the barcode in the email.
5. Pack your return items with their original packaging.
6. Lodge your return parcel with AusPost. See
AUSPOST Locations
In the event if you have an issue generating a return label, please contact our customer care team to assist you with processing your order return on your behalf.
Items must be unworn with tags attached and be returned in the original parcel and packaging. If you have multiple orders to return, each order must be returned separately.
Need to know more? View our FAQ's page
REFUNDS:
Due to the incredible response to our holiday sale, our team is processing a higher volume of returns than usual. Rest assured, your refund will be carefully processed within 5 business days from the moment your parcel reaches our team.
Please allow additional time for AusPost to deliver your return to our warehouse.
We truly appreciate your patience and understanding, and we’re here to help every step of the way.
Once approved, we’ll issue your refund back to the original bank or credit card account you used to make the purchase. You will receive an email from us notifying you that it has been processed. This can take up to 14 days depending on your bank. The refund amount is displayed in your account against the date of your original purchase, and not on the day of the refund being issued to you.
If your refund hasn’t arrived within 21 days, our Customer Service team will be happy to assist—please reach out and we’ll look into it for you.
We refund the full purchase price of the relevant product(s) returned to us excluding shipping charges (if any). Refunds will be given in the same form as the payment for the original purchase.
RETURNS POLICY:
We stand behind everything we make. It's proof of our pursuit to empower
athletes everywhere. For change of mind returns, if you are not 100%
satisfied with an item, you can return it for FREE using our pre-paid return label.
Our standard 30-day returns are now extended to 60 days for the holiday season—giving you more time to shop with confidence.
For hygiene and safety reasons, we’re unable to accept returns or exchanges on undergarments (including boxers and thongs). Headwear such as beanies, caps, and hats—as well as electronic items like headphones—may be returned only if they are unused and in their original condition, or if found to be faulty.
For footwear returns:
Please ensure you do not place return labels directly on the shoe box. Items sent back with damaged or labelled boxes will be considered unsaleable and will be returned to you.
UA Sportsmasks:
As part of our commitment to health and safety, UA Sportsmasks can only be returned if they are deemed faulty.
Our Returns Warehouse facility is located at:
True Alliance Reverse Logistics Team
19 O’Riordan Street
Alexandria NSW 2015
Please note that this policy does not affect your statutory rights. For further information on those rights visit www.accc.gov.au.
FAULTY RETURNS:
Received a faulty product? We want to know. If you experience any issues with quality or performance of our gear, we'll make it right, just contact our Customer Service Team.
EXCHANGES:
While we aren’t able to offer direct exchanges at the moment, you can easily return your item for a refund and place a new order in your preferred size or colour. We’re here to help make the process as smooth as possible.
IN-STORE RETURNS:
We accept online order returns in stores for all transactions made by credit cards. Unfortunately, we are unable to process any online orders paid via PayPal or Klarna at this point of time. Please show our friendly retail staff your order invoice in your email inbox for verification. Please ensure all items must be in a resalable condition with no tags cut off and be returned in the original packages. Once these are verified, all refunds issued will be back into the original account the purchase was made in.