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my wife really likes the bag, and she already has it filled up. Her only suggestions would be; Handles should be made so they bend easier when you use the should strap. Right now they are stiff and stick out. Should Strap: would be nice if it was a tiny bit expandable. It is fixed in length so if you want to hang the bag a bit lower it doesn’t work. For NYC to get around and day travel, or suck trip to gym it will work fine. The improvements would made it remarkable